Terms And Conditions
Terms and Conditions

1. Smoking is not allowed inside the premises

2. Pets are not allowed

3. Check-in is between 2.30 pm and 9pm.

4. Checkout time on the day of departure is 11.00am. Late departure from the room/rooms beyond this time may result in a €10 late fee per person per hour, or the cost of another night’s stay after 3pm.

5. Guests agree to be liable for any physical damage to guest rooms or common areas and to reimburse the proprietors for any damages caused.

6. Any damage or stains to bedroom linen & towels which result in them having to be replaced will be charged to the given credit card. 

7. Vehicles can be parked in the guest house parking spaces if available. Under no circumstances are cars to be illegally parked beyond the guest house premises. Should there be no spaces available at the guest house, cars should be parked legally elsewhere. Our car park cannot accommodate long wheel-base vans and mini-buses.

8. Please note that there is no elevator in the property and upper floors are accessed by stairs only.

9. Alcohol is permitted in moderation.

10. No guests other than those checked in are allowed onto the premises.

11. All groups are expected to show consideration towards guests staying at the guest house e.g. keeping noise to a minimum especially at night (11pm – 7am), cleaning up the kitchen after using it. When requested, guests agree to vacate common areas, particularly late at night. Guests who continue to make an unreasonable amount of noise will be asked to leave without refund. In cases where the management deems a refund is necessary for guests who have been inconvenienced, those making the noise agree to be charged in line.

12. In the case of groups staying at the premises, the group leader(s) agree to take responsibility and ensure that their group will adhere to the above. They also agree to be held liable for any charges due as a result of guests in their group causing damage or breaking the above rules. All charges will be made against the credit card provided at booking or against any deposits held, regardless of whether the card holder is responsible for the noise / damage / late check-out etc. The card holder / deposit payer agrees to be liable for all guests checked in under their booking.

13. Guest house staff have full authority to remove troublesome groups/group members from the premises. No refund will be given in these instances.

14. The guest agrees to pay €10 for any missing keys.

15. All prices quoted are room only unless specifically agreed otherwise (Full Irish Breakfast costs €9; Continental Breakfast costs €6.50). All rooms must be paid for in advance or on arrival. 

16. Photo ID is required at check-in (Drivers Licence, Passport Only).

17. Holding deposits listed on booking may be charged at any time after booking.  The balance is due on arrival.

18. A security deposit of Eur 30 per person is due on arrival. This may be provided as a pre-authorised card transaction if preferred. Groups should be aware that in the case of loss or damage by one member of the group all members' deposits are chargeable.

19. All guest payment information is held for 1 month after check-out. Guests agree to be contacted in order to relay necessary information regarding a live reservation. No guest will ever be contacted for promotional reasons without express permission provided on sign in. No guest data is ever provided to any other organisation. In instances where a guest has caused behavioural or other issues during their stay their name will be held on file as having been barred, accessible only by Portree staff.

20. Cancellations in the final 2 weeks before check-in may result in the first night's stay being charged. Cancellations in the final 4 days before check-in may result in the full amount being charged to the credit card provided. Deposits paid are non-refundable at any point.

Please note that these terms and conditions relate to all bookings made through any direct channel (over the telephone, by email, in person, through our websites www.portreeguesthouse.ie & www.portreehostel.ie). Guests should be aware that the terms attached to bookings through third party booking sites may differ and guests should refer to the terms on the website through which they booked. Any additional terms agreed by mail after booking supersede any terms listed here.